Contact

Contact

Votre satisfaction est notre priorité absolue. Si vous avez des questions, des préoccupations, ou même des suggestions, nous serions ravis de vous écouter et de vous aider. Votre avis compte énormément pour nous, et nous tenons à ce que chaque interaction avec notre marque soit une expérience exceptionnelle.

Que ce soit pour résoudre un problème, partager une remarque ou même nous envoyer une lettre d’amour, notre équipe se fera un plaisir de vous lire et de vous répondre dans les meilleurs délais.

Pour un service rapide et personnalisé, notre service client est désormais disponible sur WhatsApp. N’hésitez pas à nous contacter au +33 6 72 48 47 58. Nous sommes impatients de vous entendre !

frequently asked Questions

Which countries do you deliver your jewelry to?

Our jewelry is delivered worldwide. Here is our delivery policy:

France: Free delivery for orders over €100. For smaller orders, the delivery costs are €5.

Europe: Delivery costs of €9.

Rest of the world: Delivery costs of €19.

For our Swiss customers, we have specially designed a dedicated site: belost.ch , in order to offer an optimal and adapted experience.

What are the delivery times ?

We ship from Paris. Delivery delay :

France: 2 to 3 working days

European Union: 4 to 5 working days

Switzerland: 1 to 3 working days (on belost.ch )

Rest of the world: 5 to 15 working days

Where are your jewelry made?

All our jewelry is made by artisans in Bali under ethical conditions.

What materials do you use?

All our products are made with 925 Sterling Silver. Silver allows you to have a quality piece of jewelry that does not fade and maintains solidity. We produce jewelry that aims to be timeless, both aesthetically and in terms of quality.

What is 925 Sterling Silver?

925 Sterling Silver is made up of 92.5% silver and 7.5% other metals. Silver is mixed with other metals, for example copper, to increase the rigidity of the jewelry. Silver being soft in nature, jewelry would otherwise be too fragile.

Does 925 Sterling Silver jewelry oxidize?

925 sterling silver jewelry may oxidize slightly over time due to the presence of copper, but this oxidation is minimal compared to silver plated jewelry which leaves green marks.

At Be Lost, we do not sell any silver plated jewelry. Oxidation of 925 sterling silver can be easily cleaned with a soft cloth or specific silver care products.

Can we wear the jewelry at all times?

Yes, that's why we chose 925 Sterling Silver! It can easily come into contact with water. However, we recommend removing it when bathing or cleaning with strong products.

Can 925 Sterling Silver jewelry rust?

No, 925 Sterling Silver does not rust. However, it is possible for the material to darken over time. To avoid this, we recommend regularly cleaning your jewelry by gently rubbing with a polishing cloth and a 925 Sterling Silver product.

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